Frequently Asked Questions

What is the Victim Information Portal?

The Phoenix Police Department is providing this portal to supply information to victims about their case(s). The portal was developed in collaboration with SPIDR Tech, a technology company that enables law enforcement and public safety agencies to effectively communicate with their customers.

What kind of information can I access using this portal?

This portal will provide you with access to case information, which may include the case status, any personnel assigned and contact information for the department. You may also have the option to enroll to receive automated notifications, via email and or SMS, related to this case.

I don’t know my case number.

To access the information within the Phoenix Police Department Victim Information Portal, you will need to enter a valid case number.

If you are unable to locate your case number, please contact the Records Department at (602) 262-1621.

I am entering my case number but it says you cannot locate my case. What do I do?

To access the information within the Phoenix Police Department Victim Information Portal, you will need to enter a valid case number. First, please make sure you are entering your case number correctly.

It could take up to 48 hours for updates to be processed and for some cases to be made available in this portal.

Please try again in 48 hours and if you are still unable to access the portal, please contact the Records Department at (602) 262-1621.

I would like to cancel my subscription as I no longer wish to receive updates about my case.

If you would like to “cancel” your registration, you may unsubscribe from the SMS and/or email message.

To unsubscribe from SMS, reply with the word STOP.

To unsubscribe from email messages, click the link in the footer of the email you have received.

In the future, if you would like to re-subscribe, you may do so by following the same steps to view and register your case, verify your contact information and submit a new subscription.

Why can’t I verify my phone number?

First, please be sure that the phone number you have entered is a cell phone number that can receive text messages.

Once you check the box to subscribe for alerts, you should receive a message with a 4 digit code. Enter this code on the page and click submit.

If you are still unable to proceed, please contact us.

Why can’t I verify my email address?

First, please be sure that you have entered your email address correctly.

Once you check the box to subscribe for alerts, you should receive an email message that contains a link. You will need to open this message and click the link to verify your email address.

If a few minutes have elapsed you do not see the email message, please check your Spam folder.

If you are still unable to proceed, please contact us.